We’re sad to see you go!
Overview of the Account Closure Process
Closing your Ziina account is a straightforward process when you have the required information ready. Here’s an overview to help you through the steps: If you'd like to close your personal, professional, or pro account with Ziina, the first step is submitting a closure request. For personal accounts, ensure that there are no outstanding balances or pending transactions to prevent delays. Professional and pro accounts may include additional nuances, such as impact on linked accounts. Once the request is submitted, it will be reviewed by Ziina's specialized team. Upon successful review, you will be notified that your account is closed.
Required Documentation
To process your account closure request, you’ll need to provide the following information:
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Your phone number
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A photo of your Emirates ID (front and back)
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A selfie of you holding your Emirates ID When this documentation is submitted to Ziina, the review team will proceed with the closure process.
Steps to Submit and Confirm Your Closure Request
Here’s a step-by-step guide to submitting your account closure request:
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Compile the required documents as mentioned above.
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Contact Ziina’s support team to notify them of your intention to close your account.
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The specialized team will review your request and, if approved, confirm your account is closed. If you encounter any difficulties (e.g., balance discrepancies), reach out to Ziina's support team to have your request manually reviewed. Typically, you can expect a resolution update within the same day or, at most, by the next business day.
Post-Closure Notifications and Restrictions
Once your closure request is approved:
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You will receive a notification confirming your account has been closed.
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Your Emirates ID and phone number used for the closed account will be restricted from setting up a new account for 6 months as per Ziina’s terms and conditions. This applies to both professional and pro accounts. However, personal accounts linked to the same ID may remain unaffected. After the 6-month period, you will have the option to create a new account using the same credentials if needed.
Addressing Special Closure Scenarios
Linked Accounts Impact
Closing a professional or pro account will result in any linked accounts tied to the same Emirates ID and phone number also being deactivated.
Unable to Close Account Due to Empty Balance
If your account has no remaining balance but you’re unable to complete the closure process, your request may need manual intervention. In this case, submit the request to Ziina’s team, and you will receive updates on its status promptly.